In everything we do, we believe in putting the needs and well-being of the people we serve first. We are committed to bringing a sparkle to the communities we serve, to our partners and to ourselves. That's why we do things the AfriCARE way.
Africare is a diversified chemical manufacturer, contract manufacturer, and specialised cleaning services provider, driven by Environmental Values and Customer Relationship. Our unique processes and customisable ordering system enables us to provide high quality products and services at a reasonable price.
We aim to empower those on the African continent through development initiatives and job creation, by becoming the largest diversified chemical manufacturer in Africa.
We value our customers, our suppliers, and our people and are committed to the responsibility of caring for our environment and uplifting our local communities. We accept our responsibility towards all stakeholders and are committed to a business model that embraces their expectations. We foster a culture of professionalism, and our code of conduct demand mutual respect and a non-tolerance towards any form of discrimination.
We constantly strive to provide value, reducing costs and maintaining reasonable prices. Our customers' orders are to be serviced promptly and accurately. Our business partners must have an opportunity to make a fair profit. We are committed to providing the best service we can to our customers and our products should leave a minimal impact on the environment. We believe in equal opportunity and advancement of our employees and the local communities, and promise to provide competent management and treat everyone with the highest fair and ethical standard. This is our AfriCARE pledge, to anyone in our business, about what you can expect when interacting with us:
Provide the best service we can to our customers.
Promote sustainable, inclusive, and productive employment and decent work for our partners.
Ensure healthy lives and promoting well-being for all at all ages.
Ensure the availability and sustainability of resources for all.
Ensure sustainable consumption and production patterns
Customers, Partners, and Communities
We must constantly strive to provide value, reduce our costs and maintain reasonable prices. Our customers' orders must be serviced promptly and accurately. Our business partners must have an opportunity to make a fair profit. We are committed to providing the best service we can to our customers. Our products should leave a minimal impact on the environment. We believe in equal opportunity and advancement of our employees and promise to provide competent management and all actions must be fair and ethical. This is our AfriCARE pledge, to anyone in our community, about what you can expect when interacting with us:
We will support and encourage you to use our online channels.
We will connect you promptly and efficiently to those who can help you and offer the best support.
We will make sure our communication with you is easy to understand and recognise that sometimes people need information provided in different ways.
We will always be approachable, empathetic, and keen to listen and understand your needs.
We will aim to be open and honest with you about what we can and can't do and the reasons for this.
We will aim to deliver the best services possible and support our most vulnerable customers.
We will involve you in helping us to design and test the ways we deliver our services.
We will listen and act upon your feedback, whether it's a complaint, comment or a compliment.